AllotMe
How to Claim the Garden Guarantee
If something has gone wrong during a rental, follow these steps to submit a claim under the AllotMe Garden Guarantee.
1
Document the Damage
Take clear photographs of any damage as soon as you discover it. Note the date and details of what happened.
2
Contact AllotMe Within 14 Days
Get in touch with us at support@allotme.co.uk within 14 days of the rental ending. Include a description of the issue and any supporting evidence.
3
Provide Evidence
Submit photographs, receipts for any repair costs and any relevant communication with the Greenfinger about the damage.
4
Review and Resolution
Our team will review your claim and work with both parties to reach a fair resolution. We aim to respond within 5 working days.